Privacy Policy

INTRODUCTION

At Pet Trust UK, we recognise that the privacy of your personal information is very important and we are committed to respecting and protecting your privacy.

This privacy policy explains how we “Pet Trust UK” (Pettrustuk.com and its subdomains and its apps) collects, uses and protects any information that you give when you use our services and under which conditions we may disclose it to others.

Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy policy for the purpose of providing our services to you.

Pet Trust UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By using our website and other services, you are agreeing to be bound by this policy and our terms of use which form part of this privacy policy.

WHO WE ARE

We are Pet Trust UK Pet Classifieds, the UK’s most popular dedicated pet classifieds platform provided via this website (pettrustuk.com). Pet Trust UK is the trading name of Responsible Breeding Ltd, a registered company (Number 13315582) in England and Wales. Our registered address is 51 Rothwell Gardens, Golborne, Warrington, Cheshire, WA3 3YG.

HOW DO WE COLLECT INFORMATION FROM YOU?

We collect, store and process your personal information from you when you; browse and use our website or apps as described below.

WHAT PERSONAL INFORMATION WE COLLECT

The following information is collected whilst using our services when filling out any form on our website and apps or corresponding with us via email. We only ask for information that is necessary for us to be able to provide our pet classifieds service to you and to prevent any abuse of our site and to enforce our terms and conditions:

• Information you provide for the purpose of registering with us, such as your name, telephone number, address, email and whether or not you want to receive newsletters.
• Information you provide whilst creating or updating any pet listings, which can include your telephone number, postcode and any details you provide within the listing description.
• Information you provide when contacting our team via our “contact us” page.
• Information you provide when sending messages to sellers via the message button on any pet listing or any user profile page.
• Information you provide when reporting any pet listings to us.
• Information you have disclosed to us through an online survey either onsite or sent through email.
• Information you provide on any of our social media accounts such as comments.
• Information you provide when electing to use our identity verification service to detect/prevent fraudulent activity. This includes the identity document and images used in the process, as well as the information included on the identity document provided, as permitted by the applicable law.
• Payment and transactional data when you pay for our Services, including name, payment card information, bank account number, billing information, and your transaction history. This information is collected and processed by our payment providers, Stripe, PayPal, Google and Apple. Pet Trust UK only stores necessary information required to make a purchase and we do not have access to payment card numbers. In addition to this Privacy Policy and our Terms of Use, information related to your payments or purchases is also processed according to Stripe's, PayPal's, Google's, and Apple's service agreements and privacy policies.
• Any correspondence you have with our support team, either via the website or directly via email.
• Whilst providing our classifieds service, either due to our own concern or if we receive a query or complaint regarding your account, we may ask for additional information to help resolve any account issues such as microchipping details; vaccination documents; pet licensing documentation; vet records; photo to verify your name and address, such as a photo of a utility bill header or driving licence or other information. This information will usually be requested via email and is used to prevent abuse of websites and prevent fraud. It is a requirement if you wish to continue using our services and we will only use this information for the purpose of verifying your account and adverts details. If you do not want us to process this information, please do not send it to us.

We automatically collect the following information when you use our services:

• When registering an account or placing an advert using our services we automatically collect your browser and device type and version, your ip address and geographical location.
• If you use social media credentials or gmail-account to register with our website or app we collect your email or social media IDs where they are linked to your account.
• Whilst browsing and using our website we collect information about your computer, your visits to and your use of this website which can include your IP address, geographical location, browser device and type, referral source, length of visit, pages viewed and activity on each page.

Other Personal Information you send us:

If you send us other people's personal information, you must first make sure you have their consent to send us this information and that they are aware that this personal information will be processed in accordance with this privacy policy.

HOW WE USE AND RETAIN THIS PERSONAL INFORMATION

All personal data which you submit on our site or apps will be used for the purposes described in this privacy policy:

• To enable the use of our pet classifieds services.
• To provide and supply our pet classifieds service to you including the publishing of your personal information you provide within your pet listings on our site and apps. The personal information published on pet listings includes your first name and last initial and your phone number. What information is published can be controlled by yourself and you can close your pet listing at any time.
• To verify the legitimacy of your adverts and account data.
• To send you important service (non marketing) emails regarding the status of your account or any advert you place.
• To give you a personalised experience on our website and apps.
• To enable us to deal with any queries or complaints, either by you or regarding you relating to the use of the website.
• To help detect and investigate any possible fraudulent activities; for security purposes; to monitor usage and activity on our website; or to enforce our terms and conditions.
• To comply with our regulations and any legal obligations.
• To enforce our Terms & Conditions.
• To Protect our rights, safety, privacy and/or that of our affiliates, you or others.
• To limit any damages that we may sustain.
• To send you newsletters if you have opted in to receiving them. However you can opt out of them at any time via your account page or by contacting us.
• We collaborate with organisations focused on enhancing pet welfare. By sharing anonymized or aggregated data, we aim to contribute to research, initiatives, and services that promote better care and conditions for pets. Your data may be used to support studies, projects, or reports designed to improve the overall wellbeing of animals.
• We may share your personal information with trusted third-party organisations that provide offers, discounts, or services that may be of interest to you as a pet owner. These offers may include, but are not limited to, pet insurance, pet care products, veterinary services, or pet-related events. We will only share your information for marketing purposes with once you have accepted out Terms & Conditions.
• We process your data so that we can provide our classifieds service to you, which you have requested by registering, providing us with your personal and advert details and publishing your advert(s) on the Pet Trust UK website and apps.

Where you have submitted your personal information for publication on our website and apps, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, unless you accept our Terms & Conditions, provide your personal information to any third parties for the purpose of direct marketing.

We rely on the following legal basis for processing your personal data:

• We process your data for our legitimate interests to ensure our services are used appropriately and to help prevent any abuse of our website including fraud and to help enforce our terms and conditions. For example, to help us monitor the usage of our services and to prevent the use of multiple accounts.
• We have obtained your consent, for example you have opted in to receive newsletters from us; you have entered your personal data in to our website so we can provide our service to you and publish your information; you contact us with a support request; you send photos of your id or information to us to help provide our service to you.
• To comply with our legal obligations, there may be situations where we need to use your information to comply with regulatory obligations or to help in any investigations by local authorities including the police, HMRC, welfare organisations, trading standards and local councils. Also for the establishment, exercise or defence of any legal claims, where necessary.

We retain your personal information for as long as is necessary for us to provide our services to you and for the reasons set out in this privacy policy. We also have the need to retain your information, even when you have requested for your account to be closed. Personal information from closed accounts is retained in order to comply with legal obligations as set out in this privacy policy.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose information about you to any of our employees or contractors whilst they are providing our service to you or to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal basis, set out in this policy.

When registering and placing any adverts on Pet Trust UK, certain details you enter will be published on the internet, including your first name and last initial which will be displayed on your public profile. Your advert details and telephone number(s) if you have entered them on your advert will also be published if you choose to show your phone number.

In addition, we may disclose your personal information:

• To the extent to which we are required to do so by law.
• Your phone number to the person rehoming your pet if you have opted to use the deposit scheme.
• In response to official requests for information from local authorities including the police, HMRC, welfare organisations, trading standards and local councils to help them in their investigations.
• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
• In connection with any legal proceedings or prospective legal proceedings
• In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
• In order to maintain or enhance the welfare and protection of animals advertised on Pet Trust UK. This includes, but is not limited to, the sharing of data with the purpose of combating illicit breeding and ensuring animal welfare laws are appropriately followed. We might also gather personal information from third parties in order to aid our work in maintaining or enhancing the welfare and protection of animals for the purpose of (but not limited to) helping us investigate potential violations to our terms and conditions.
• To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
• We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes unless you accept our terms and conditions. If you accept our terms and conditions you have given consent for us to share information to Trusted Partners when you register, a limited set of third parties may send you marketing communications directly. We attempt to minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. Trusted Partners are not permitted to sell, lease or in any other way transfer the personal information to third parties. If you wish to withdraw your consent to share your data with Trusted Partners you can contact us and select the 'Data Controller' option from the list.

When you log into our website, we may share information that we collect from you, such as your email (in hashed, pseudonymous form), IP address, or information about your browser or operating system, with our partner LiveRamp. LiveRamp uses this information to create an online identification code for the purpose of recognising you on your device. This code does not contain any of your identifiable personal data and cannot be used to re-identify you. We place this code in our cookie and allow it to be used for online and cross-channel advertising. It may be shared with our advertising partners and other third party advertising companies globally for the purpose of enabling interest-based content or targeted advertising throughout your online experience (e.g. web, email, connected devices, and in-app, etc). These third parties may in turn use this code to link demographic or interest-based information you have provided in your interactions with them. You have the right to express a choice regarding our sharing of this data with LiveRamp for the above purposes, of the creation of this code, or of our sharing of the code with our advertising partners.

Except as provided in this Privacy Policy, we will not provide your information to third parties.

SECURITY

We are committed to ensuring that your information is secure. We protect your information using both technical and administrative security measures which help us reduce the risk of data loss, misuse or unauthorised access. Our website uses encryption such as SSL to ensure data sent to and from the website is secure. We store your data on our secure servers.

Whilst we do everything we can to protect your account and personal information, we cannot guarantee the integrity or security of any data you enter on our website.

You must make sure that you do everything possible to protect your account by logging out when appropriate; not giving other people access to your account and keeping your password secure by not giving it out to anyone. We advise that you use a unique password for the use of our website. We will never ask for your password (except when you login to the website or apps).

However, if you believe your account has been compromised, please contact us immediately.

INTERNATIONAL DATA TRANSFER

We have a regionalised data centre strategy such that all European users’ data is stored within the EEA. However, European users' data may in some cases be transferred outside the EEA (including to the United States) by sub-processors of ours. We cannot in all cases provide prior information to the users of such transfer, but we warrant that all sub-processors of us have guaranteed that:

• They meet the high standards of EU data protection regulation;
• No matter where user's data is located throughout the world it is protected to a standard which is no lower than that required by the EU data protection authorities; and
• They abide by the relevant Safe Harbour frameworks regarding correction, use, transfer and retention of data from the EEA.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy. You expressly agree to such transfers of personal information. If you do not, please do not enter any of your personal details on our website.

In addition, any personal information that you submit for publication on the website or our apps will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

CHILDREN

You must be 18 years of age to register on the Pet Trust UK website and we do not knowingly collect anyone's personal details under this age. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

YOUR RIGHTS

Access to personal data:

We provide the tools online for you to login to your account at any time to view and access your personal data. You have a right to request a copy of the personal information that we hold about you. If you wish to make such a request, please use our contact us page and select the 'Data Controller' option from the list. You should include details of what information you require, adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request.

Correction of personal data:

We provide the tools online for you to login to your account at any time to view, update and change any information about yourself if it is incorrect or outdated.

Right to withdraw consent:

Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent. For example, to opt out of receiving newsletters, you can login to your account and edit your personal information and preferences. You can also limit what information we publish on our website by changing your settings on your account page, or contacting us to request your account is closed.

Right of erasure:

You can contact us to request us to erase your personal data where there is no compelling reason for us to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right as we may have legitimate reasons to retain your data as described above.

Closing your account:

If you wish for your Pet Trust UK account to be closed, you can close your account by logging into your account and selecting “close account” under “my profile” or by contacting us via the contact us page. Please note that closing your account will remove any visible data from the internet such as old adverts and your profile page, and also prevent you from logging in. However, please note that this will not erase your data as we may have legitimate reasons to retain your data as described above.

Right to restrict processing:

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Right to object to processing:

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

Right to data portability:

You have the right to have your personal data that we store and/or process sent to other data controllers and/or processors.

Right to complain to a supervisory authority:

If you consider that our processing of your personal information infringes data protection laws, and you believe we haven't resolved the issue, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. You may exercise any of your rights in relation to your personal data by written notice to us.